Returns & Exchanges

At ZAPAKA, we want you to be completely satisfied with your vintage-inspired look, which is why we offer a 30-day return window for items in their original, unworn condition. If your dress isn't the perfect fit, our streamlined process ensures a quick exchange or refund to keep your shopping experience stress-free.

Return Process

• 1.
  Initiate Your Request

  Visit our online Return Center and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging with all tags attached to ensure they remain in brand-new condition during transit.

• 3.
  Ship It Back

  Download and print your prepaid shipping label, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects your return, we will process your refund or exchange within 7-10 business days to your original payment method.